Returns & Exchanges
At Black Diamond Equipment, we stand by the quality of our gear and apparel; if you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Shipping Label
Download and print the prepaid shipping label provided at the end of the return request process to ensure tracked delivery.
Package Your Gear
Place the items in their original boxes with all tags attached, and securely seal the package with the new shipping label visible.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing